Refund Policy

Refund Policy Last updated: October 23, 2024

At Autocart, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds

   • To be eligible for a refund, the item must be unused and in the same condition as received. It must also be in the original packaging.
   • Certain items such as electrical components, custom-made products, and perishable items are non-refundable unless they arrive damaged or defective.

2. Refund Process

   • To request a refund, please contact our customer service at info@autocartstore.com with your order details and the reason for the return.
   • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 7-14 business days.

3. Non-Refundable Conditions

   • Items that are damaged or not in their original condition.
   • Returns initiated after 30 days from the purchase date.
   • Clearance or sale items are not eligible for refunds unless the product is defective.

4. Shipping Costs

   • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defective or damaged product.

If you are not satisfied with your purchase, you may return the item within 14 days of receipt.

1. Return Process: Contact our support at info@autocartstore.com or +20 100 054 4112 to initiate a return. Products must be in their original packaging and condition to qualify for a return.

2. Shipping Costs: Customers are responsible for return shipping costs, unless the item is defective or incorrect.

3. Inspection & Approval: Once we receive your return, we will inspect the product and notify you of the approval or rejection of your return.